Best possible ER experience ever!!
My daughter was very well taken care of. Thank you!
Excellent staff friendly took great care would definitely recommend and return
Dr and staff were great
Best service I ever received at an afterhours Emergency. Will definitely use again if needed.
All staff were courteous. I received excellent treatment. Extremely patient doctor and nurses. Each of my questions were answered.
Staff was extremely helpful and very friendly.
Superb service. Much better that a traditional hospital
Very friendly helpful staff, clean facility.
Couldn’t have been better. Extreme professionalism. Kind and caring staff.
I came here about a year ago and I always recommended to family and friends and coworkers. The best friendliest staff I think I’ve ever had.
Everyone did an excellent and very professional job thank you very much
Felt like they really cared. Super friendly staff. Always let me know what was going to happen. I would recommend them to family and friends.
Dr Lowery was great with my son and the staff was very helpful with this situation
Staff was efficient, knowledgeable and kind. Would recommend this location to others
Very helpful and friendly service
Very friendly and fast
The staff was so wonderful, professional ,friendly, amazing. Dr Scott took time to explain and answer questions very smart. The friendly doctor I have ever seen.
Excellent knowledgeable staff. Great attitudes!
Easy in and out. No waiting. Doctor was very thorough and staff was polite and helpful. But the most amazing thing was that the doctor himself called the next day to ask if the medications he prescribed were effective and if we needed him for anything else. That was a pleasant surprise.
~ Naomi N.
They are very courteous, compassionate, efficient, and effective in everything they do. I was seen in triage and put in my room and seen the Dr within 15 mins total of arriving there. I would choose this ER first before going anywhere else!
~ Brandy G.
This place is fantastic. Nurses were great. They learned about my wife’s condition and were eager to help anyway they could. Plus didn’t have to wait 10plus hours in the ER. Best experience for the first time at a freestanding ER
~ Christopher M.
So grateful for this ER! My husband was having severe pancreas pains and we were seen right away. Everyone on staff was sincere, helpful, and walked us through the process. This ER is much better and faster than the ERs at Medical City or Texas Presby. Thank you all so much!!
~ Peri S.
Hands down the best ER experience I’ve ever had. Not only was all the staff super nice, but the doctor personally called to check up on my sting ray sting about a week later. Also the office sent a little thank you card in choosing them and hoping I got well. Absolutely phenomenal customer service.
~ Elsa S.
Love the service and staff. I get the best care. Thank you!!
~ Brenda S.
This was the best experience I’ve ever had at an ER! The nurse Sharron took great care of us. Dr. Bailey was very competent and kind! Now that I’ve been here I will never go to a different emergency place again. I definitely recommend this place to anyone who wants to be treated quickly and efficiently!
~ Erin S.
We took our 9 month old to this facility a few days ago because he slid off the bed and wanted him checked out, the facility was clean, super friendly staff, we were in and out and the dr made sure we had no further concerns and reassured us that our baby boy was perfectly ok! Today we got a get well card in the mail from them for our boy! We HIGHLY recommend this place! 😊
~ Ashley B.
Grateful for the care every staff member showed and for the thorough job they did in identifying and treating my condition. The friendliness of the staff made a painful situation still enjoyable.
~ Kristine K.
In and out, no wait, and good price for a small surgery. Very nice place.
~ Manny H.
Dr. Piracha, Brian, and Steve were an exceptional group who took good care of my father-in-law. We were seen by the doctor within 15 minutes of checking in. The whole team was accommodating, friendly, and helped make the ER visit less stressful. Brian gave my wife and mother-in-law blankets, knowing that it was cold. Steve was also very friendly and explained everything that he was doing. We are very thankful that we went to Surepoint!
~ Edgar L.
I had a chainsaw wound on my left leg. They quickly took care of it and gave me my Tetanus shot, antibiotic ointment & a script for antibiotics. Quick & professional. This is our 3rd visit over the past 2 plus years. ~Rodney S.
Been seeing Dr. Opella for a long time. Nv once have I had a bad experience. He is very easy to talk to and he as well talks to you on your level. As for the rest of the staff I cannot complain. They are always attentive and playing but professional. It makes for a GREAT experience for me. Highly recommend. ~Shannon C.
If I could give them 10 stars, I would! Our baby was showing signs of what we thought might be an ear infection. We took her in to get some answers and if it were the case, to get started on antibiotics as soon as we could. The nurses and doctors were ABSOLUTELY WONDERFUL! I cant say enough about them. They made us feel SO comfortable and were so sweet to our daughter. They were extremely informative and also answered any questions we had (although we didn’t have very many due to them being so thorough). They were the PERFECT combination of professional but yet personable. We had such a pleasant experience here. Thank you for taking such great care of our baby! We appreciate y’all! ~ Melanie A.
I came into your office Saturday night with abdominal pain, and was diagnosed with appendicitis. I just wanted to send a huge thank you to the staff that helped me that night. I was pretty scared and nervous, and the team was just some of the most friendly and caring folks that I could have hoped for. My sincerest gratitude and many thanks to the surepoint team for everything. Y’all are some wonderful people and I just wanted to let you know.
__ Jeffrey K.
I will use them again
My three year old son fell on the playground and cut his head and we had to get staples. The whole staff from the receptionist to the doctor was great — they were great with my kid and put me at ease. No wait. I will definitely use them again in an emergency.
– Kilgore Resident